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Warranty Terms & Conditions for myTVS Products

The warranty shall be for a period of defined duration as mentioned on the product packaging at the time of the purchase.

The warranty period starts from the date of purchase i.e. the invoice date for the purchase as mentioned on the invoice provided from the authorized dealer of myTVS products.

Warranty type will be Carry-in, which means the customer needs to carry the product to the nearest myTVS Authorised Service Center or Authorised Distributor.

This warranty card, with authorised dealer’s stamp, sign, purchase date and product’s serial number must be produced at the service center / distributor by the customer to claim the warranty. In case of any details missing or warranty card itself being missing, the product shall not be covered under the warranty.

This warranty is confined to the first purchaser of the product only and is not transferable.

The warranty on the equipment will cover parts, which in assessment of myTVS technical personnel, have become defective due to defect in material or workmanship.

During the period of warranty, myTVS shall free of charge, at its own discretion, either repair or replace any parts found defective within reasonable time, during normal myTVS working hours. While the company will make every effort to carry out the repairs at the earliest, however it is made expressly clear that the company is under no obligation to do so in specified period of time.

All transportation and handling expenses incurred while repairing will be payable by the customer.

The company, or its Authorised Service Provider, reserves the right to retain any part/s or component/s replaced at its discretion in the event of a defect noticed in the equipment during the warranty period.

All defective parts removed from the equipment during the period of warranty shall become the property of myTVS, and myTVS authorised service engineer shall be entitled to remove and carry away such parts.

In the event of any repairs or replacements, standard warranty on the product will continue only for the remaining period of the original warranty.

The warranty is issued at New Delhi, and courts at New Delhi shall have exclusive jurisdiction over matters covered or flowing from this warranty.

The company's obligation under this warranty shall be limited to repairing or providing replacement of parts, which are found to be defective only. At any given point of time, the maximum value of claims, if entertained by the company, will be subject to the Invoice Value of the product purchased or the purchase price, whichever is lower.

 

Warranty Voids If:

Completely filled up warranty card and/or purchase invoice is not presented along with the product to the authorised service personnel or distributor.

Any defect caused due to inappropriate usage like improper fitting / electric power spike damage / water / liquid damage / severe dust / rodents, insect damage / improper hygiene maintenance / Physical Damage etc. shall not be covered under the warranty. The improper use of the product shall be determined by the company’s authorized personnel only.

In case the user manual provided along with the product is not followed for fitment / usage of the product, the product shall not be covered under the warranty.

In case the product has been attempted to be repaired by any unauthorised personnel, other than myTVS service team, the warranty shall not be applicable.

Warranty is applicable only for one major product in the package and it does not cover fitting / usage accessories provided along with the product like cables, fitting clips, remote controls, etc.

The warranty is not valid in case the serial number is deleted, defaced or altered.

The warranty shall be applicable only against the manufacturing defects in the product.

Defects are caused by reasons beyond control, like abnormal voltage, acts of god or while in transit to service center or purchase’s residence.

The warranty automatically expires after defined warranty duration as mentioned on the product packaging from the original date of purchase, even if the product may not have been in use for any time for whatever reasons during the warranty period.

In case of audio/video devices: if any kind of incompatible software or unauthenticated software is installed without our consultation or authentication, warranty will not be valid in such cases.

 

Warranty Claim Procedure

In Case There Is Some Significant Problem In The Product, Then Contact The Customer Service Representative At 080-1024-1024. You Have To Share The Order Id With Our Team.

You Have To Share A Significant Proof Showing The Failure Of The Product Or Any Major Feature Of The Product.

Our Team Will Contact You Again And You Have To Take The Product To The Nearest Service Centre With The Serial Number Provided By Our Customer Support Team.

In Case The Service Centre Isn’T There Then Will Arrange The Pickup Of The Product (with in 1 Month of Purchase) After Getting The Confirmation That The Problem Is Authentic. If We Won’T Be Able To Pick The Product From Your Location Then You Have To Arrange The Same, The Courier Charges Will Be Reimbursed To You.

We Will Repair The Product Or Replace It (In Case If It’S Non-Repairable). The Product Will Be Delivered Back To Your Location Within 10-15 Days Of The Product Pickup Date.

 

Model Product Name Warranty Period
X-SERIES
TAV-61 7 inches FullTouch Car Audio Video Player 1+1 Year
TAV-80 6.2 inches FullTouch Car Audio Video Player 1+1 Year
TMP-53 Single Din MP3 Car Media Player 1+1 Year
TMP-81 Single Din MP3 Car Media Player 1+1 Year
TAV-61A 7 inches Android Touch-Screen Car Multimedia Player 1+1 Year
TAV-61A2 7 inches Android Touch-Screen Car Multimedia Player with Mic 1+1 Year
TBT-12 12 inches Round Shape Active BassTube with in Built Amplifier 1+1 Year
TBT-10D 10 inches D-Shape Active BassTube with in Built Amplifier 1+1 Year
TBT-10R 10 inches Round Shape Active BassTube with in Built Amplifier 1+1 Year
TBT-8 8 inches Active BassTube with in Built Amplifier 1+1 Year
SW3 10 inches Active Enclosure SubWoofer with in Built Amplifier 1+1 Year
SW2 8 inches Underseat Active SubWoofer with in Built Amplifier 1+1 Year
TRV-90 5 inch Rearview parking Screen 1+1 Year
TDR-64 5 inch Dashboard & Windscreen Car Monitor 1+1 Year
TVS-52 Video Parking Sensor 1+1 Year
TPK-57 Reverse Car Video Parking Sensor Kit 1+1 Year
TPS-38 Reverse Car Parking Sensor 1+1 Year
TI-2 Car Tyre Inflator 1+1 Year
TI-3 Digital Auto Cut Off Fastest Tyre Inflator 1+1 Year
TI-4 Car Metallic Heavy Duty Tyre Inflator 1+1 Year
TI-86 Car Metallic Heavy Duty Tyre Inflator with Digital meter 1+1 Year
TDI-22 2 in 1 Vacuum Cleaner and Inflator 1+1 Year
TI-5 High Power Wet & Dry Car Vacuum Cleaner 1+1 Year
TJ-65 3 Ton Car Electronic Jack for All Cars 1+1 Year
TW-68 Car Electronic Impact Wrench for All Cars 1+1 Year
TRC-23 Car Rear View 8 LED Night Vision Parking Camera 1+1 Year
TRC-70 Car Rear View IR Camera 1+1 Year
TRC-79 OEM fit Metal Body LED Camera 1+1 Year
TRC-89 Dynamic Trajectory Nightvision Car Rear View Camera with Moving Lines Parking Guide 1+1 Year
TRC-79ML OEM fit Dynamic Trajectory Nightvision Car Rear View Camera with Moving Lines Parking Guide 1+1 Year
TLC-28 Car Laptop and Mobile Charger 1+1 Year
TI-10 2.4 Amp 2 Ports USB Car Mobile Charger 1+1 Year
TI-11 3.4 Amp 2 Ports USB Car Mobile Charger 1+1 Year
TI-12 5.2 Amp 3 Ports USB Fast Charging Car Mobile Charger 1+1 Year
TI-13 3.4 Amp 2 Ports USB Car Mobile Charger with Voltage Indicator 1+1 Year
TI-14 Car Front & Rear Seats 9.6 Amp 4 Ports Fast Charging Mobile Charger 1+1 Year
E-SERIES
AV-E1 7 Inches FullTouch Car Audio Video Player 1 Year
MP-E1 Single Din MP3 Car Media Player 1 Year
MP-E2 Single Din MP3 Car Media Player 1 Year
TAV-61ae 7 inches Android Touch-Screen Car Multimedia Player 1 Year
Standard
AV-91 9 Inches FullTouch Single Din Multimedia Player with Dual USB 1 Year
AVHY1 Android Touch Screen for Hyundai Creta (10.1 inch digital screen / Android 7.1 /2g+16g) 1 Year
MP-T1 Touch Screen Single Din MP3 Player with Dual USB 1 Year
HRM-1 10.1 Inch Ultra Thin Touchscreen Multimedia Headrest player 1 Year
TAV-40 7 inches FullTouch Car Audio Video Player 1 Year
TRV-39M 7 inches Car Rear View Full HD Touch Screen with MP3/MP5/USB Player & Mirror Link 1 Year
TRV-67T 7 inches Car Rear View Full HD Touch Screen with Temperature, Mirror Link, USB, SD, Camera Connectivity 1 Year
TLED, LED2 Car LED HeadLight Kit 1 Year
THID Car HID Headlight Kit 1 Year
SO691 6 X 9 inch Oval Woofer Cone Car Speakers 1 Year
S2W61 6 inches 2 Way Car Speaker 1 Year
S2W41 4 inches 2 Way Car Speaker 1 Year
SDC61 6 inches Dual Cone Car Speaker 1 Year
SDC41 4 inches Dual Cone Car Speaker 1 Year
TSW-77 12 inches Sub-Woofer 1 Year
THC-55 Trumpet Chrome Twin Tone Horn 1 Year
THB-55 Trumpet Black Twin Tone Horn 1 Year
TH-88 MegaSound Grill Horn 1 Year
TH-85 Car Supertone Horn Set-Red 1 Year
TH-83, TH-84 Long Range Car Horn Set 1 Year
TMC-62 Car Charger with cable (Android) 1 Year
TMC-63 Car Charger with cable (iPhone) 1 Year
TMC-91 Car Charger with cable (Type C USB) 1 Year
TC-29, TC-30 Micro USB Fast Charging Data Cable with LED Indicator for Android (1 mtr) 1 Year
TC-31, TC-32 iOS Fast Charging Data Cable with LED Indicator for iPhone (1 mtr) 1 Year
TC-33, TC-34 2-in-1 Micro USB and iOS Data Transfer cable for Android + iOS (1 mtr) 1 Year
TC-35 Micro USB Fast Charging Heavy Data cable for Android (1 mtr) 1 Year
TC-36 Micro USB Fast Charging Heavy Data cable for iOS (1 mtr) 1 Year
TC-71 Type C USB Fast Charging Data Cable for Android (1 mtr) 1 Year
HLC 2 / 4 Channel Line Out Converter 1 Year
7DFM1 All Weather 7D Floor Mat Not Covered
4D-PFM Universal PVC Bucket Car Floor Matting Not Covered
4DFM-1 4D Car Floor mats Not Covered
PFM-1 Semi Custom All Weather Car Floor Mat Not Covered
CFM-1 Anti Skip All Weather Coil Floor Mats Not Covered
TWK-56-4G 4 Gauge Single Amplifier Wiring Kit Not Covered
TWK-56-8G 8 Gauge Single Amplifier Wiring Kit Not Covered
TWB-41~TWB-51 Wiper Blades Not Covered
YRCA YRCA set of 2 Car Audio Cable - 1F2M / 1M2F Not Covered
RCA Car Audio Cable - 3M / 5M Not Covered
OP Organic Perfume Not Covered
TMH-24 Car Dashboard & WindScreen Mobile Phone Holder Not Covered
TMC-1 High Performance Premium Microfiber Cloth Not Covered
CC-CWS1 Carnauba Wash & Wax Shampoo (500 ml) Not Covered
CC-DLP1 Dashboard & Leather Polish (200 ml) Not Covered
CC-GC1 Glass Cleaner (500 ml) Not Covered
CC-MIC1 Multipurpose Interior Cleaner (500 ml) Not Covered