Last updated: 15 June 2026
At myTVS, we want you to shop with complete confidence. We accept returns on all products, subject to the simple, transparent conditions below. Please read this policy carefully before placing an order, as raising an order means you accept these terms.
This policy is operated by TVS Automobile Solutions Pvt. Ltd. ("myTVS", "we", "us"). For any return, refund, or cancellation request, contact us first:
- Email: help@mytvs.com
- Phone: +91-8010241024 (Monday to Saturday, 9:30 AM to 6:30 PM)
1. Quick Summary
| Situation | Who pays return charges | What you get |
|---|---|---|
| Product is damaged, defective, or wrong (our fault) | myTVS pays everything | Free pickup + full refund or free replacement |
| You changed your mind / no longer need the product (no fault) | Customer (return management charges apply – see Section 4) | Refund of product value, less return management charges, or an exchange |
| Product is used, installed, or damaged by the customer, with no defect | Not eligible | No return / no refund |
All return requests must be raised within 7 days of delivery.
2. Return Window
You must raise a return request within 7 (seven) calendar days from the date of delivery. Requests raised after this period cannot be accepted, except where a valid product warranty applies (please see our Warranty Policy).
To raise a request, email help@mytvs.com or call +91-8010241024 with your order number, the product details, and (for damaged/defective/wrong items) clear photographs or an unboxing video.
3. Damaged, Defective, or Wrong Products (myTVS's responsibility)
If you receive a product that is damaged in transit, defective, or different from what you ordered, the entire return is free of cost to you. In such cases:
- myTVS bears all return and courier charges in full. No deduction is made.
- You may choose either a free replacement of the same product or a full refund of the amount paid.
- We strongly recommend recording an unboxing video and keeping the product, all accessories, and the original packaging intact until the matter is resolved.
- Please inspect your parcel at the time of delivery. If the outer package is visibly damaged, torn, or tampered with, refuse to accept the delivery and inform us immediately at help@mytvs.com. This helps us resolve your claim faster.
If a returned item is found to have a genuine manufacturing defect that is repairable, we may repair and return it; only where it cannot be repaired will a replacement or refund be provided. Any replacement carries the remaining warranty from the original date of invoice.
4. Returns Where the Product Is Not Faulty (change of mind / no longer required)
We accept returns even when there is nothing wrong with the product, provided all the conditions in Section 5 are met. Because these returns are not due to any fault on our side, the customer bears the return management charges, which cover the reverse courier (pickup) arranged exclusively by myTVS.
These charges are deducted from your refund as follows:
| Product value (per item) | Return management charge |
|---|---|
| Up to ₹2,000 | ₹300 (flat) |
| ₹2,001 to ₹4,000 | ₹400 |
| ₹4,001 to ₹8,000 | ₹500 |
| Above ₹8,000 | ₹600 |
Heavy or bulky items: For heavy products such as Bass Tubes, the EK-1, or any item weighing more than 4 kg, an additional reverse-courier charge applies. This additional amount will be communicated to you by our team before the pickup is arranged, and will be deducted from your refund.
Important: Reverse pickup for non-faulty returns must be arranged through myTVS only. Please do not ship the product back on your own unless we specifically ask you to.
5. Conditions for a Valid Return
For any return to be accepted, the product must reach our quality-check team in fully resellable condition. This means:
- The product is unused, uninstalled, and undamaged, with no scratches or signs of wear.
- All original accessories, free items, manuals, warranty cards, tags, and barcodes are included.
- The product is returned in its complete original packaging — including the outer shipping box. The branded myTVS box must not be damaged, torn, written on, or taped over.
- The original invoice accompanies the return.
To protect the product during transit, please pack the return securely so that no fresh damage occurs on the way back.
6. Items That Cannot Be Returned
To keep prices fair for all customers, the following are not eligible for return unless they are damaged, defective, or wrong on arrival:
- Products that have been used, installed, fitted, or wired into the vehicle — for example LED bulbs, dashcams, Android players, cameras, and similar electrical/electronic items — once installed and where there is no defect.
- Products returned in a scratched, soiled, or non-resellable condition.
- Products returned without the original packaging, accessories, or myTVS branded box.
If a product is genuinely defective, the above does not apply — you remain fully covered under Section 3 and the Warranty Policy.
7. Quality Check & Rejected Returns
Every returned product is inspected by the myTVS quality-check team to confirm it meets the conditions in Section 5.
If a non-faulty return fails this check — for example, the product is used, scratched, missing accessories, or the packaging/branded box is damaged — the return will be rejected. In that case, the product will be shipped back to you and no refund will be issued. (Where we ship a rejected product back to you, applicable forward-courier charges may apply and will be communicated in advance.)
This rejection clause applies to no-fault returns only. It does not override your rights in respect of damaged, defective, or wrong products under Section 3 or applicable consumer law.
8. Exchange
In place of a refund, you may choose to exchange an eligible product for the same item or another product of equal value. You may also upgrade to a higher-value product by paying the applicable price difference. For non-faulty exchanges, the applicable return management charges (Section 4) still apply. Our team will guide you through the exchange process when you raise your request.
9. Refunds
Once your return passes the quality check and is approved, your refund is processed as follows:
- Prepaid orders: Refunded to your original payment method (the card, UPI, net-banking account, or wallet used at checkout).
- Cash-on-Delivery (COD) orders: Refunded by bank transfer. You will need to share your bank account details (account holder name, account number, and IFSC) so we can process the transfer.
Refunds are credited within 7 to 14 business days from the date your return is approved by our quality-check team. The exact time may vary depending on your bank or payment provider.
Please note:
- For non-faulty returns, the refund equals the product value less the applicable return management charges (and any additional heavy-item courier charge).
- For damaged, defective, or wrong products, you receive a full refund with no deduction.
- The original (forward) shipping charge, if any, is non-refundable for non-faulty returns, but is refunded when the return is due to our fault.
- A promo code or discount, once used, is not refunded and cannot be reissued if an order is cancelled or returned. Refunds are calculated on the actual amount paid after discount.
10. Order Cancellation
Cancellation by the customer: You may request to cancel an order before it is processed/dispatched by contacting us at help@mytvs.com or +91-8010241024. If the order has not yet been processed, we will cancel it and refund the amount paid. Once an order has been processed or shipped, it cannot be cancelled and will be handled under the returns process above. myTVS's determination of whether an order has been processed is final.
Cancellation by myTVS: We may cancel an order, in whole or in part, in situations such as product unavailability, pricing or listing errors, problems flagged by our fraud-prevention checks, an invalid delivery address, or failed verification. If a prepaid order is cancelled by us, the full amount is refunded to the original payment method. We will inform you whenever this happens.
Bulk orders: We reserve the right to cancel any order classified as a "Bulk Order" at our discretion. Any myTVS cash or promo code used on a bulk order will not be refunded. An order may be treated as a bulk order if: the products are for commercial resale rather than self-use; multiple orders for the same product are placed to the same address; a bulk quantity of the same product is ordered; the address details are invalid; or any malpractice is used to place the order.
11. Your Consumer Rights
Nothing in this policy limits your rights under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020. These return management charges apply only to returns initiated for reasons not attributable to myTVS. Where a product is defective, damaged, or not as described, myTVS bears all costs as required by law.
For any questions about this policy, write to help@mytvs.com or call +91-8010241024 (Mon–Sat, 9:30 AM – 6:30 PM).
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