Privacy policy
Last updated: 5 October 2026
This policy explains how TVS Automobile Solutions Pvt. Ltd. ("myTVS", "we", "us") collects and uses your personal data when you use www.mytvs.com, the myTVS app, or contact us. It follows the Digital Personal Data Protection Act, 2023.
Registered office: 1st Floor, Plot No 9, DHL Square Building, IT Park, Panchkula, Haryana 134109.
1. What data we collect
- Identity and contact: name, phone number, email address.
- Delivery: shipping and billing address, city, PIN code, state.
- Order details: products bought, order value, payment method, order and return history.
- Payment: handled by our payment partners. We do not store your card, UPI or bank details.
- Car details: car make, model or year you select to check fitment.
- Reviews and support: reviews, photos, warranty claims and messages you send us.
- Device and usage: IP address, browser, device type, pages viewed, and cookies (see section 6).
2. Why we use your data
| Purpose | Data used | How long we keep it |
|---|---|---|
| Process and deliver your order | Contact, delivery, order details | 8 years (tax and accounting law) |
| Confirm Cash-on-Delivery orders by call, SMS or WhatsApp | Name, phone, order details | 8 years, as part of the order record |
| Take payments and issue refunds | Order details, payment reference | 8 years |
| Handle returns, warranty and customer support | Contact, order details, messages | 3 years after the last interaction |
| Show reviews you choose to post | Name, review, photos | Until you ask us to remove it |
| Send offers and updates by email or WhatsApp | Name, email, phone | Until you withdraw consent |
| Remind you about items left in your cart, by WhatsApp or phone | Name, phone, email, cart | 90 days. We tell you this in the cart. Reply STOP to opt out |
| Connect you with a nearby retailer you choose | Name, phone | Shared once, at your request |
| Measure site use and show relevant ads | Cookies, device and usage data | Up to 13 months |
| Prevent fraud and fake orders | Contact, address, order history, IP | 3 years |
| Meet legal duties | Any data the law requires | As the law requires |
We do not sell your personal data.
3. Your consent
- We process data for orders, payments, delivery, support and legal duties because you asked us to provide that service.
- We send offers only with your consent. Subscribing to our emails counts as consent for email offers.
- If you leave items in your cart, we may send a reminder. The cart tells you this. Reply STOP to opt out.
- You can withdraw consent at any time. Reply STOP on WhatsApp, use the unsubscribe link in any email, change your cookie settings, or write to us (section 8). Withdrawal does not affect anything done before it.
4. Who we share data with
We share only the data each partner needs to do its job:
- Store platform and checkout: Shopify, Shiprocket (Fastrr checkout).
- Payments: Razorpay, PayU.
- Delivery: Blue Dart, Shiprocket courier partners, Quickshift, and other courier partners.
- Messaging: our WhatsApp, SMS and email service providers.
- Reviews: Judge.me.
- Analytics and advertising: Google and Meta.
- Retailers: only when you choose a retailer and ask to see their number.
- Authorities: when the law, a court or a government agency requires it.
Some partners store data on servers outside India. We use only partners who protect data to a standard at least equal to this policy.
5. How we protect your data
Access is limited to staff who need it for their job. Data is stored on secure, access-controlled systems. If a breach affects your data, we will inform you and the Data Protection Board of India as the law requires.
6. Cookies
- Essential cookies keep your cart and checkout working. They are always on.
- Analytics and advertising cookies (Google Analytics, Google Ads, Meta) help us measure site use and show relevant ads.
- You can block or delete these cookies at any time in your browser settings.
7. Your rights
You can ask us to:
- give you a summary of the personal data we hold and who we shared it with;
- correct or update your data;
- delete your data, unless the law requires us to keep it (for example, invoices);
- stop using your data for marketing;
- let a person you nominate exercise these rights if you die or cannot act.
To use any right, fill the form at mytvs.com/pages/privacy-requests or write to the Grievance Officer below. We will reply within 30 days.
8. Grievance Officer
Mr. Gaurav Jain, Grievance Officer
TVS Automobile Solutions Pvt. Ltd., 1st Floor, Plot No 9, DHL Square Building, IT Park, Panchkula, Haryana 134109
Email: help@mytvs.com
Phone: +91-8010241024 (10:00 AM to 6:00 PM, Monday to Saturday)
If you are not satisfied with our reply, you can complain to the Data Protection Board of India.
9. Children
Our store is for adults aged 18 and above. We do not knowingly collect data from children. If you believe a child has given us data, write to us and we will delete it.
10. Changes to this policy
We will post any change on this page with a new "Last updated" date. For major changes, we will inform you by email or on the site.