Warranty Terms & Conditions

1. General Warranty Terms

• The warranty duration is as specified for the relevant product in the warranty schedule below and on the product packaging at the time of purchase.
• The warranty is Carry-in, which means the customer needs to carry the product to the nearest myTVS Authorised Service Centre or Authorised Distributor.
• The warranty covers manufacturing defects in material or workmanship, subject to verification by authorised myTVS personnel.
• This warranty is confined to the first purchaser of the product only and is not transferable.
• During the warranty period, myTVS shall, free of charge and at its own discretion, either repair or replace any defective part or product, subject to the applicable product policy.
• In the event of any repair or replacement, the warranty continues only for the remaining period of the original warranty, unless a specific product policy states otherwise.
• All defective parts removed from the product during the warranty period shall become the property of myTVS, and the myTVS authorised service engineer shall be entitled to remove and carry away such parts.
• The warranty automatically expires after the defined warranty duration from the original date of purchase, even if the product may not have been in use for any period during the warranty term.
• The Company's obligation under this warranty shall be limited to repairing or replacing parts found to be defective only. At any given point of time, the maximum value of a claim, if entertained by the Company, will be limited to the invoice value of the product purchased or the purchase price, whichever is lower.
• The warranty is issued at Chennai, and courts at Chennai shall have exclusive jurisdiction over matters covered by or flowing from this warranty.

2. Warranty Start Date & E-Warranty Registration

• E-warranty should preferably be registered by the customer on the date of purchase at app.mytvs.com/warranty.
• E-warranty registration should be completed by the customer from his / her own phone, and only the customer's own phone number should be entered in the records.
• Where E-warranty is registered and approved, the warranty is counted from the date of purchase — except for products whose policy specifically uses the activation or manufacturing date.
• If E-warranty is not registered, or the purchase date is missing on the warranty card, the warranty is calculated from the Manufacturing (MFG) date, where the applicable product policy provides for this.
• For products carrying a 1+1 year warranty, E-warranty registration within 30 days of the purchase date is required for the additional one year. Without registration, only the standard 1-year warranty applies.
• E-warranty registration is not available after 30 months from the Manufacturing date, as the product is then treated as End of Life.
• If E-warranty is registered and approved, the old physical warranty card is not required for warranty validation.
• If the product serial number is unavailable but E-warranty is registered, the Service Centre may validate the warranty using the customer's registered mobile number and OTP through the myTVS portal, considering it an exceptional scenario.

3. Warranty Claim & Service Process

• The customer should first verify that the product is within the applicable warranty period and is not physically damaged.
• For Z-Series Android products, all software-related issues should first be referred to the myTVS Care Team for diagnosis and resolution.
• In case there is a significant problem with the product, contact our Customer Service team on 080-1024-1024 and share your Order ID, along with proof showing the failure of the product or of a major feature of the product.
• Our team will contact you, after which you may take the product to the nearest Service Centre with the serial number provided by our Customer Support team.
• The Service Centre will verify the product against the warranty criteria before processing the claim, and will inspect, repair or replace it as per the product category.
• If the customer is unable to visit an authorised Service Centre, the product may be couriered to the myTVS Service Centre at Zirakpur, Punjab.**
• For an under-warranty courier claim, the customer bears the one-side courier charges to the Zirakpur Service Centre, and myTVS bears the return courier charges after repair or replacement.
• For out-of-warranty courier service, the customer bears both-side courier charges along with the applicable repair or replacement charges.
• The indicative delivery target is 2 weeks from the date the product is received at the Service Centre. While the Company will make every effort to carry out repairs at the earliest, it is expressly made clear that the Company is under no obligation to do so within a specified period of time.
• All warranty claims remain subject to verification as per myTVS policy.

4. Warranty Voids If

• There is physical damage, tampering, or damage caused by improper use or improper fitment. Improper use of the product shall be determined by the Company’s authorised personnel only.
• There is electric power spike or abnormal voltage damage.
• There is water or liquid damage, severe dust, rodent or insect damage, damage due to natural calamities, or damage due to improper hygiene / maintenance.
• The user manual provided along with the product is not followed for the fitment or usage of the product.
• The product has been repaired, or repair has been attempted, by any unauthorised personnel other than the myTVS service team.
• The product serial number is altered, deleted or defaced.
• The defect is caused by reasons beyond control, such as acts of God, or occurs while in transit to the Service Centre or to the purchaser’s residence.
• In case of audio / video devices, any incompatible or unauthenticated software is installed without myTVS consultation or authentication.
• Neither a valid E-warranty registration nor a completely filled warranty card / purchase invoice can be produced along with the product to the authorised service personnel or distributor.
• The warranty does not cover fitting / usage accessories provided along with the product, such as cables, fitting clips and remote controls, where the product policy excludes them.

5. Replacement Policy

• Replacement is generally piece-to-piece, where only the main product is replaced. Accessories and the colour box are not replaced.
• The defective product, along with the required warranty / replacement documentation, must be submitted to the Service Centre for further replacement or processing.
• The remaining warranty is carried forward on the product replaced by myTVS.

6. Products Not Covered Under Warranty

• Mobile Holders
• Wiper Blades
• Car Care products (CWS, GIC, MIC, DLP, CCKB)
• Body Covers

7. Product-wise Warranty Schedule