Troubleshoot your myTVS product

In short

Pair the phone over Bluetooth, then start Android Auto from the Android Auto app on the player.

1. Turn on Bluetooth on your phone.
2. On the player, swipe down from the top to open the toolbar and long-press the Bluetooth icon to open Bluetooth settings.
3. Wait for the player to find nearby devices, select your phone and tap Pair on the phone's pop-up.
4. Open Apps on the player, start the Android Auto app, tap the connection icon and choose Android Auto.
5. Android Auto connects wirelessly within a few seconds.

5 steps below

Stop and ask our team if it still does not connect after pairing again.

In short

Pair the iPhone over Bluetooth, then start CarPlay from the Apple Play app.

1. Turn on Bluetooth on your iPhone.
2. On the player, swipe down to open the toolbar and press and hold the Bluetooth icon to open Bluetooth settings.
3. Select your iPhone from the list, tap Pair on the iPhone, then tap Allow if asked.
4. Open Apps on the player, start the Apple CarPlay app, tap the connection icon and choose Apple CarPlay.
5. CarPlay connects wirelessly within a few seconds.

5 steps below

Stop and ask our team if CarPlay still does not connect after pairing again.

In short

Pair the phone with code 0000, give Android Auto all permissions, and keep ZLink 6 updated.

1. On the player open Apps > T-Link.
2. Tap the settings icon and turn OFF both Floating navigation and Background connection.
3. Turn on Wi-Fi and Bluetooth on your phone.
4. On the player open Bluetooth, tap Search and select your phone.
5. Enter the pairing code 0000 on the phone and tap OK.
6. When 'Welcome to Android Auto' appears on the phone, tap Continue.
7. If it does not start: on the phone go to Settings > Apps > All apps > Android Auto > Permissions and allow all.
8. Still not connecting: connect the player to the internet, open the DoFun Play app, tap Skip if asked, find ZLink 6 under the class list and update it. Then repeat the steps.

8 steps below

Stop and ask our team if it fails even with ZLink 6 updated.

In short

Pair the iPhone over Bluetooth with code 0000. If CarPlay still fails, update the ZLink 6 app.

1. On the player open Apps > T-Link.
2. Tap the settings icon and turn OFF both Floating navigation and Background connection.
3. Turn on Wi-Fi and Bluetooth on your iPhone.
4. On the player open Bluetooth, tap Search and select your iPhone.
5. Enter the pairing code 0000 and tap Pair on the iPhone.
6. When the 'Connect to Apple CarPlay' prompt appears, tap Connect.
7. Still not connecting: connect the player to the internet, open the DoFun Play app, tap Skip if asked, find ZLink 6 under the class list and update it. Then repeat the steps.

7 steps below

Stop and ask our team if it fails even with ZLink 6 updated.

In short

Reinstalling YouTube from the app store fixes it.

1. Make sure the player is connected to the internet.
2. Open Apps, press and hold YouTube, drag it to Delete and tap OK.
3. Open the Play Store, search YouTube and install it.
4. Open YouTube. It should work now.

4 steps below

Stop and ask our team if YouTube still fails after reinstalling.

In short

A system update fixes most lag and hanging problems.

1. Connect the player to the internet.
2. Open Apps > Settings.
3. Scroll down, tap About, then scroll down and tap Detection update.
4. Tap Detection update again to check for the latest software.
5. Tap Download.
6. When the download finishes, tap Update now. The player installs the update and restarts on its own.

6 steps below

Stop and ask our team if it still lags after the update.

In short

A weak Wi-Fi signal usually means a loose cable. Wrong time settings also block the internet.

1. Connect the player to your phone's hotspot and look at the Wi-Fi signal at the top of the screen.
2. Very weak signal: ask your installer to check the reverse connecting cable behind the player.
3. Signal fine but no internet: tap the clock on the home screen to open time settings.
4. Turn OFF 'Use network-provided time'. Open Time zone > Region, search India and select it. Go back and turn 'Use network-provided time' ON again.
5. Keep 'Use time provided by network and GPS' always on.

5 steps below

Stop and ask our team if the signal is weak (wiring needs the installer) or the internet still fails after fixing the time.

In short

Lower the microphone gain to stop noise on calls.

1. Open the Bluetooth app on the player.
2. Tap the settings icon.
3. Tap Microphone gain.
4. If it is Medium, High or Max, select Low.

4 steps below

Stop and ask our team if the noise continues on Low.

In short

Set the right camera channel and resolution in factory settings.

1. Open Apps > Settings.
2. Scroll down, tap Factory mode, enter 8888 and tap OK.
3. Tap Camera, then RVC channel config, and select MIPICSI0_CH0.
4. Under MIPICSI0_CH0 select the resolution your rear camera supports.
5. Swipe down from the top and tap Restart. After the restart the rear camera should work.

5 steps below

Stop and ask our team if you do not know the camera's resolution, or the camera still shows nothing after restart.

In short

Turn off the up-and-down mirror option.

1. Open Settings on the player.
2. Tap Reverse.
3. Turn OFF 'Up & down mirror image' and tap Confirm.
4. The player restarts and the rear camera picture shows the right way up.

4 steps below

Stop and ask our team if the image is still upside down after restart.

In short

Set recording to AHD 1080 at 25 frames per second.

1. Open Apps > Settings.
2. Tap Factory, enter 123456 and tap Confirm.
3. Tap Reverse camera selection, then Front and rear double recording.
4. Set the mode to AHD 1080P 25 FPS and tap OK.
5. The player restarts. Recordings should now be clear.

5 steps below

Stop and ask our team if it is still blurry after restart.

In short

DVR recordings are saved on a USB pen drive. Set the storage path once.

1. Make sure a USB pen drive is connected to the player at all times. All DVR recordings are saved on it.
2. Open Apps > DVR.
3. Tap the settings icon, scroll down, tap File storage path and select USB0.
4. Go back and tap the video icon to see and play all front and rear recordings.

4 steps below

Stop and ask our team if recordings still do not appear with the pen drive connected.

In short

Bring the side keys back and keep them visible.

1. Swipe down from the top of the screen to open Quick settings.
2. Tap Suspension. The side keys appear again.
3. To keep them always visible: Settings > General > Floating style > 'Vertical floating buttons always'.

3 steps below

Stop and ask our team if the keys still do not appear.

In short

Re-learn the physical side buttons one by one.

1. Open Apps > Settings.
2. Tap Factory mode, enter 8888 and tap OK.
3. Select Touch key learning.
4. Tap Reset to clear old key mappings, then tap Start.
5. Tap Home on the screen, then press the Home key on the panel.
6. Tap Back on the screen, then press the Back key.
7. Do the same for Vol+ and Vol- and any other keys shown.
8. Exit and test every key.

8 steps below

Stop and ask our team if the buttons still do not respond after mapping.

In short

Re-learn the physical side buttons one by one.

1. Open Apps > Settings.
2. Tap Factory, enter 123456 and tap Confirm.
3. Select Touch area key.
4. Tap Start, then Clear to delete old key mappings.
5. Tap Position and select Left. Then tap Start.
6. Tap Home on the screen, then press the Home key on the panel.
7. Tap Back on the screen, then press the Back key.
8. Do the same for Vol+ and Vol- and any other keys shown.
9. Tap End. The mappings save automatically. Test every key.

9 steps below

Stop and ask our team if the buttons still do not respond after mapping.

In short

Radio region or antenna power settings may not suit your use.

1. Open Settings, scroll down the left side and tap Factory. Enter 123456 and confirm.
2. Scroll down to Radio settings. Here you can see and change region, radio antenna power and other radio settings.

2 steps below

Stop and ask our team if you are not sure which region or antenna setting to choose, or there is still no reception.

In short

Connect over hotspot and Bluetooth, then use the Android Link app.

1. Turn on your Android phone's hotspot. On the player, open the toolbar, long-press Wi-Fi and connect to the hotspot.
2. Turn on Bluetooth on the phone. On the player long-press the Bluetooth icon, tap your phone and enter 0000 on the phone.
3. On the phone, enable Developer options and turn on USB debugging.
4. On the player open Apps > Android Link.
5. Tap the arrow icon at the bottom right, then tap Android Link.
6. Tap the question-mark icon at the top right. A QR code appears. Scan it with the phone.
7. Tap Download (tap 'Download anyway' if warned), install the app and allow all permissions.
8. In the phone app tap Next, Next, then Start.
9. Choose 'Entire screen' and tap Share screen. The phone screen now shows on the player.

9 steps below

Stop and ask our team if the phone screen still does not appear.

In short

Connect over hotspot and Bluetooth, then use AirPlay from the Android Link app.

1. Turn on Personal Hotspot on the iPhone. On the player, open the toolbar, long-press Wi-Fi and connect to the iPhone hotspot.
2. Turn on Bluetooth on the iPhone. On the player long-press the Bluetooth icon, select the iPhone and enter 0000 to pair.
3. On the player open Apps > Android Link.
4. Tap the arrow icon at the bottom right, then AirPlay.
5. On the iPhone open Control Centre and tap Screen Mirroring.
6. Select the myTVS player from the list.

6 steps below

Stop and ask our team if the player does not appear in Screen Mirroring.

In short

Connect over hotspot and Bluetooth, then use the Zlink mirror app.

1. Turn on your phone's hotspot and connect the player to it. Turn on Bluetooth on the phone.
2. On the player tap Bluetooth, then Search on the left. Tap your phone and enter 0000 on the phone.
3. On the player open Apps > Z-Link and tap the App icon.
4. Tap Mirror, then the question-mark icon at the top left. A QR code appears.
5. Scan the QR code with the phone, install the app from the Play Store and allow all permissions.
6. Open the phone app and tap + at the top right. Select your player from the list.
7. Tap 'Entire screen', then Start now.

7 steps below

Stop and ask our team if the phone screen still does not appear.

In short

Connect over hotspot and Bluetooth, then use Screen Mirroring on the iPhone.

1. Turn on Personal Hotspot on the iPhone and connect the player to it. Keep Bluetooth on.
2. On the player tap Bluetooth, then Search on the left. Tap your iPhone, enter 0000 and tap Pair.
3. On the player open Apps > Z-Link and tap the App icon.
4. Tap Mirror.
5. On the iPhone open Control Centre and tap Screen Mirroring.
6. Select the myTVS player from the list.

6 steps below

Stop and ask our team if the player does not appear in Screen Mirroring.

In short

Sign in once from the Play Store.

1. Connect the player to the internet.
2. Open a Google app, for example Play Store.
3. Tap Sign in, enter your Google email, tap Next, enter your password and tap Next.
4. Tap I agree.

4 steps below

Stop and ask our team if sign-in fails with an error.

In short

Change keyboard height to Extra tall.

1. Open any app that shows the keyboard, for example Chrome.
2. Tap the settings (gear) icon on the keyboard.
3. Tap Preferences, then Keyboard height.
4. Select Extra tall.

4 steps below

Stop and ask our team if the setting is missing.

In short

Track the car, set a geofence and watch DVR videos from the Drive Buddy+ app.

1. Make sure a USB pen drive is connected to the player. DVR recordings are saved on it.
2. On the player open Apps > Drive Buddy+. It shows two QR codes.
3. Scan the first QR code with your phone and install the Drive Buddy+ app. Tap Allow on all permission pop-ups.
4. Enter your email ID, tap Send, enter the OTP, tick the agreement box and tap Login.
5. In the app tap the scanner icon at the top right and scan the second QR code on the player.
6. On the player accept the Track Service agreement and turn Track service ON.
7. Track: route history for the last 15 days.
8. Fence: set the geo-fence area with Monitoring scope and turn on both Enter and Exit fence notifications.
9. DVR: choose Two-Channel, open a video and tap Upload video to see it on the phone.
10. Remote: change volume, play or pause music and skip tracks from the phone.

10 steps below

Stop and ask our team if the app does not link to the player.

In short

Select your CAN box brand, car make and model, then upgrade.

1. Connect the player to the internet.
2. Open Apps > Settings.
3. Scroll down, tap Factory, enter 8888 and tap OK.
4. Tap Vehicle, then Automotive type.
5. Under Manufacturer select the CAN box brand fitted in your car (for example Raise).
6. Under Category select your car brand, and under Model your car model.
7. Tap Upgrade, then Detect, then Upgrade. The player restarts and saves the settings.

7 steps below

Stop and ask our team if you do not know the CAN bus brand fitted in your car, or the controls still do not work.

In short

Select your CAN box brand, car make and model, then apply.

1. Connect the player to the internet.
2. Open Apps > Settings.
3. Scroll down, tap Factory, enter 123456 and tap Confirm.
4. Tap Select model.
5. Select the CAN box brand fitted in your car (for example Raise).
6. Select your car brand, then your car model.
7. Tap Public, then OK.
8. Tap OK on both confirmation pop-ups. The player restarts and saves the settings.

8 steps below

Stop and ask our team if you do not know the CAN bus brand fitted in your car, or the controls still do not work.

In short

Calibrate the four cameras with the calibration cloth on a flat surface.

Safety first: Calibration is best done by your installer. Ask us if you are unsure.

1. Park on completely flat ground. Keep a measuring tape and the calibration cloth set ready.
2. Open Apps > 360, tap the three-line menu at bottom left, choose Project settings and enter 4321.
3. Open Panorama calibration and select the first calibration template.
4. Place each calibration cloth at the centre of that side of the car, flat on the ground, 20 to 30 cm from the car.
5. Adjust the camera lenses so both black squares are visible in front, rear, left and right views.
6. Measure the AB and AC distances, tap the measurement icon, enter them and tap Next step.
7. Line up the green markers with the corners of the black squares, then tap Confirm eight times. Repeat for the other three cameras.
8. When all four are confirmed, tap Splicing.

8 steps below

Stop and ask our team if you do not have the calibration cloth set, or the view is still misaligned. This is best done by the installer.

In short

Connect to Wi-Fi and enter the serial number on the activation screen.

1. On the warranty pop-up tap Open network, then Network & internet.
2. Turn Wi-Fi on and connect to a working internet connection.
3. Go back and enter the serial number from the warranty card or the back of the player.
4. Tap Activate. You will see 'Activated successfully'.

4 steps below

Stop and ask our team if activation fails.

In short

The phone's large font size or the keyboard hides the T&C checkbox.

1. Open your phone's Settings, search 'Font size' and set it to default or small.
2. Open the dashcam app again and enter your email and password.
3. Close the on-screen keyboard. The T&C checkbox shows at the bottom.
4. Tick it and tap Sign in.

4 steps below

Stop and ask our team if the checkbox still does not show.

In short

Most recording problems come from the memory card. Use the right card and format it once on a computer.

1. Use a Class 10 microSD card.
2. Before first use, do not put the card straight into the dashcam. Put it in a laptop or computer with a card reader.
3. Format it: File system FAT32, Allocation unit size 32 KB (kilobytes).
4. Eject the card safely and put it back in the dashcam. Power on. Recording starts on its own.

4 steps below

Stop and ask our team if it still does not record with a freshly formatted card.

In short

Install the myTVS Dashcam app, join the dashcam's Wi-Fi, and you can see, download and share every recording.

1. Make sure your phone has internet. Scan the QR code in the user manual and install the myTVS DCam Plus app.
2. Keep the phone disconnected from any Android player's Android Auto or CarPlay while you do this.
3. Open the app and tap Register. Enter your email, create a password and tap Retrieve. Enter the OTP from your email and tap Register.
4. Sign in with your email and password, tick the terms box and tap Sign in.
5. Tap the three-line menu at the top left > Add device and select your dashcam model.
6. Tap Allow access, then Yes. Turn on location and tap Start scan.
7. Select your dashcam, enter the dashcam password and tap Continue.
8. Tap Go to settings and connect the phone to the dashcam's Wi-Fi. Return to the app and tap Continue.
9. Tap Go to settings again, reconnect to your normal Wi-Fi or mobile data, return and tap Continue.
10. Tap the dashcam on the home screen for live view, recordings, photos and collision (event) files. Select a video and tap Download or Share.

10 steps below

Stop and ask our team if the dashcam Wi-Fi does not appear, or the app cannot connect.

In short

How the hardwire cable connects to your car's fuse box. Layout varies by car model.

Safety first: Fuse-box work should be done by a trained installer with the ignition off. If you see smoke, smell burning or a fuse keeps blowing, stop and contact us.

1. Plug the Type-C power cable into the dashcam.
2. Route the harness through the car's trim down to the fuse box. The layout depends on your car.
3. ACC wire to an accessory (ACC) fuse.
4. Battery B+ wire to a constant battery fuse.
5. Earth wire tightened to an unpainted metal bolt or the chassis.

5 steps below

Stop and ask our team if you are not comfortable working at the fuse box. Use a trained installer; we also offer doorstep fitting.

In short

Fit the parts in order, connect the water supply, then switch on.

1. Fit the handle, the gun holder, the pressure-hose holder, the cable holder and both wheels.
2. Fit the water inlet filter, then the one-click water inlet connector on it.
3. Connect one end of the high-pressure hose to the machine's water outlet.
4. Fit the spray wand on the spray gun (or the soap bottle for foam). Connect the other hose end to the gun.
5. Connect your garden hose to the one-click inlet connector, then switch the power on.

5 steps below

Stop and ask our team if a part is missing or the washer does not start.

In short

Registration is online, from the QR code on the warranty card.

1. Scan the QR code on the warranty card. The myTVS warranty page opens. Tap Register now.
2. Enter your mobile number, tap Send OTP, enter the code you get and tap Verify OTP.
3. Upload a photo of your warranty card.
4. Check the serial number and select your state and city.
5. Accept the terms and tap Submit registration. You get a confirmation message after the myTVS team verifies it.

5 steps below

Stop and ask our team if the OTP or upload fails.

In short

Status is shown on the myTVS warranty website by serial number.

1. Scan the QR code on the warranty card. The myTVS warranty page opens.
2. Under Check warranty validity tap Check status.
3. Enter the serial number and tap Check.
4. You see the warranty status, registration date and validity date.

4 steps below

Stop and ask our team if the serial number is not found.